Diver Policies

  • Divers must be certified by any recognized agency from any country and provide proof of their certification and dives, unless participating in a Discover Scuba Diving or Open Water course.
  • Divers must be in good mental and physical health, fit to engage in diving activities.
  • Divers who have not dived in over one year are strongly encouraged to complete a refresher course (PADI ReActivate).
  • Divers who have not dived in two years or more are required to start with a refresher dive (PADI ReActivate).
  • Divers must adhere to the depth limits of their certification:
    • Open Water: 18m
    • Advanced Open Water and above: 30m
    • The maximum depth for any diver is 30m.
  • Maximum dive time is limited to 45 minutes per dive.
  • Divers must familiarize themselves with rented dive equipment and ensure it is returned in good condition.
  • Alcohol, drugs, or medications must not be consumed before dives. Inform us if you must take medication.
  • Divers must listen to all briefings and follow the dive master’s instructions.
  • Divers must use the Buddy System. If separated, ascend after one minute of searching in the immediate area.
  • All dives are non-decompression dives and include a mandatory safety stop.
  • For safety, do not fly for at least 18 hours after your last dive on a single-day trip and 24 hours after multiple days of diving.
  • Divers using rental equipment are responsible for any loss or damage and will be charged accordingly.
  • Divers using personal equipment are solely responsible for it. Dive Sibaltan is not liable for loss or damage to personal equipment.

Environmental Policies

  • Respect the ocean and marine life!
  • Do not touch marine life or the reef, even with gloves, sticks, hooks, or knives.
  • Maintain proper diving skills to minimize or eliminate environmental impact. Buoyancy control is critical:
    • Stay at least 1m above the reef.
    • Avoid contact with the reef or seabed using hands or fins.
    • Keep equipment secured to prevent dragging.
  • Do not remove anything from the reef—except trash!
  • Leave nothing behind on the reef—except bubbles!

Safety Policies

  • All divers must present their certification card or provide certification details.
  • All divers are required to complete a registration form and sign a liability waiver.
  • Divers must disclose any medical conditions that may affect their ability to dive. Dive Sibaltan reserves the right to assess potential risks.
  • Dive Sibaltan reserves the right to refuse service, including starting or completing a dive or course, for the safety of staff, other guests, or the individual diver.
  • Trips may be canceled due to weather, technical issues, or medical circumstances at the discretion of management.

Booking and Cancellation Policies

Booking Policies

  • Deposit: Required at the time of reservation:
    • Fun Dives: 30%
    • Dive Courses: 30%
  • Bookings and changes are subject to availability.
  • Prices are subject to change.
  • Final Payment: the balance and any additional charges must be paid before the dive package/course begins.
    • Conveniently pay at our dive center using cash, WISE, or PayPal without any additional charges.
    • Credit cards are accepted at our dive center, with an additional 3.5% bank fee.

Cancellation Policies

  • Dive shop-initiated cancellations: If a trip is canceled due to weather, technical, or medical reasons, rescheduling will be offered. If rescheduling is not possible, a full refund will be provided.
  • Customer-initiated cancellations:
    • Cancellations made at least three days before the scheduled dive package will receive a full refund.
    • No refunds will be provided for personal reasons, including:
      • Unfavorable weather conditions.
      • Sickness or medical issues.
      • Delayed flights or transportation.
    • Failure to cancel and not showing up on the scheduled date and time will result in no refund. Rescheduling may be considered on a case-by-case basis, depending on availability.
    • Divers missing a dive for personal reasons will not receive partial refunds for a single dive or dive day.
    • Dive courses that cannot be completed will be rescheduled if mutually agreed upon. Refunds will not be provided due to the non-refundable nature of eLearning materials, which remain valid and transferable to other PADI dive centers globally.

Dive Site Selection

While requests for specific dive sites are welcome, pre-booking or guaranteeing dive sites is not possible. Weather, sea conditions, and the experience levels of divers onboard will influence site selection. Dive captains and operators will do their best to accommodate preferences while prioritizing safety and suitability.

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